SetelDoc Support
Most login and payment issues can be fixed quickly using the guide below.
Please sign in using your existing SetelDoc account and open My Account to renew, restart Stripe, update your payment method, or check your Premium access date. Do not register a second account.
Use SetelDoc Like an App
Add SetelDoc to your phone’s Home Screen for faster access during clinic or locum. No App Store or Play Store download is required.
- Open seteldoc.com using Safari.
- Tap the Share button at the bottom of Safari.
- Scroll down and tap Add to Home Screen.
- Tap Add.
- Open SetelDoc anytime from the new icon on your Home Screen.
- Open seteldoc.com using Google Chrome.
- Tap the ⋮ menu in the top-right corner.
- Tap Add to Home screen or Install app.
- Confirm by tapping Add or Install.
- Open SetelDoc from the new icon on your Home Screen.
Common Questions
Why can’t I access SetelDoc after a late or failed payment?
Sign in using your existing SetelDoc account, then open My SetelDoc Account. Do not register another account. Stripe users can update their payment method or restart a fully cancelled subscription, while ToyyibPay users can choose an eligible prepaid renewal plan.
Where can I renew or change my plan?
Open My SetelDoc Account at seteldoc.com/account/. You can review your Premium access date, renew early, change an eligible plan, restart Stripe after cancellation, or choose a ToyyibPay prepaid plan.
Should I create a new account after making payment?
No. Existing users should always sign in to the same SetelDoc account and complete payment through My SetelDoc Account. Creating another account can separate the payment from your existing access and payment history.
I paid but my Premium access has not updated. What should I do?
First, refresh My SetelDoc Account and check the displayed Premium access date. If it still has not updated, contact SetelDoc and include your account email, payment method, payment date, amount, and a payment screenshot or reference number.
What should I do if my Stripe payment fails?
Open the Billing & Card section from My SetelDoc Account and update your Stripe payment method. When Stripe is still retrying an existing recurring payment, follow the payment-recovery notice shown in your account.
How do I manage or cancel my Stripe subscription?
Open My SetelDoc Account and use the Subscription Management section. Cancelling automatic Stripe renewal does not remove Premium access that has already been credited to your account.
What should I include when contacting support?
Please include your SetelDoc account email, payment method, payment date, amount, payment reference, and a screenshot if available. This helps SetelDoc check your issue faster.