SetelDoc Support
Most login and payment issues can be fixed quickly using the guide below.
Please register again after successful payment. For Stripe, the registration link appears on the same page after payment. For ToyyibPay, the registration link is sent to your email. Please check your inbox, spam, or junk folder.
Common Questions
Why can’t I log in after making a late payment?
If payment was made late, your previous account access may have already expired. Please register again after successful payment to restore access.
Where can I find the registration link?
For Stripe payment, the registration link appears on the same page after successful payment. For ToyyibPay payment, the registration link is sent to your email after successful payment. Please check your inbox, spam, or junk folder.
Should I use the same email when registering again?
Yes. Please use the same email that you used during payment to avoid access issues.
I paid but cannot find the registration link. What should I do?
If you paid using Stripe, check the payment success page first. If you paid using ToyyibPay, check your inbox, spam, and junk folder. If the link is still missing, contact SetelDoc through WhatsApp or email and include your payment email, payment method, and payment date.
What should I include when contacting support?
Please include your payment email, payment method, payment date, and a screenshot if available. This helps SetelDoc check your issue faster.
How do I manage or cancel my subscription?
You can manage or cancel your subscription through the Billing & Card section above.